Ultimate Cards Support

Last updated: August 26, 2026

Ultimate Cards is a virtual card table for playing real card games with friends in the same room or online — you supply the players, the app supplies the deck, the table, and the rules. This page is how you reach us and how you fix the most common problems.

Contact details

Support email	customer-service@bitlitic.com
Typical response	1–2 business days
Publisher	Bitlitic LLC, Ohio, United States
Languages	English

Getting started

1. Host a game. Tap Host Game, choose your deck and rules, and share the room code shown on screen.
2. Join a game. Tap Join Game and enter the host's room code.
3. Play together. Everyone sees the same table. Drag cards to the table, into your hand, or to another player.

You do not need an account to play locally. An account is only needed for online play, friends, and syncing purchases across your devices.

Troubleshooting

I can't join a game / the room code isn't working

• Room codes are case-insensitive but must be typed exactly — check for a mistyped 0 (zero) versus O.
• For local play, every device must be on the same Wi-Fi network. Guest networks and networks with "client isolation" or "AP isolation" enabled will block devices from seeing each other.
• The host must stay in the lobby until everyone has joined. If the host leaves, the room code stops working.
• On iOS, make sure Ultimate Cards is allowed to find devices on your local network: Settings → Ultimate Cards → Local Network.
• If local play won't connect at all, switch the host to Online mode, which routes through our servers instead of your Wi-Fi.

Players keep disconnecting mid-game

• Keep the app in the foreground. Phones aggressively suspend background apps, which drops the connection.
• Disable Low Power Mode / Battery Saver, which can also suspend networking.
• If the host's device disconnects, the game will attempt to hand hosting to another player automatically. If it can't, the remaining players will need to start a new room.

I bought something and didn't get it

• Open the Shop and tap Restore Purchases. Purchases are tied to the store account that bought them.
• Sign in to the same Ultimate Cards account you used at the time of purchase — that's what carries purchases between your devices.
• Still missing? Email us with your receipt (Apple emails one for every purchase) and we'll sort it out.

I want a refund

Purchases are processed by the app store, not by us, so refunds have to go through them. On iOS, use reportaproblem.apple.com. On Android, use the Google Play order history. Email us if the store turns down a request you believe is valid and we'll help where we can.

I forgot my password

Tap Forgot Password? on the sign-in screen and enter your email; you'll get a reset link. If you signed in with Apple or Google, there is no separate password — use the same button you originally signed in with.

I want to change my display name

Tap your account button on the home screen to open your profile, then edit your display name and save. Display names are unique, 3–20 characters, and are visible to other players.

Safety and reporting

Ultimate Cards is rated for adults and includes optional party modes with mature content. If another player behaves abusively in chat, tap their message and choose Report message, or Block to stop seeing anything from them. Blocking is instant and survives restarts; the people you've blocked are listed under the Settings gear on the home screen, where you can unblock them again. Reports are reviewed and we act on them, up to and including removing accounts.

You can also report abuse by email. Write to customer-service@bitlitic.com with the offending player's display name, the room code, and roughly when it happened.

Optional modes that reference alcohol are restricted to players 21 and over, are off by default, and can always be skipped. Please read Responsible Play before enabling them.

Account and data

• Delete your account: in the app, tap the Settings gear on the home screen and choose Delete Account. This permanently removes your profile, releases your display name, and cannot be undone. Full instructions, including how to request deletion by email, are on the Account Deletion page.
• What we collect and why: see our Privacy Policy.
• Rules of the road: see the Terms of Service and Acceptable Use Policy.

Reporting a bug from inside the app

If you're signed in, the Settings gear on the home screen has a Report a Bug box. Describe what went wrong and submit — it reaches us directly, and you don't need to find your device details first. It's limited to one report per day; use email for anything more urgent.

Still stuck?

Email customer-service@bitlitic.com and tell us what's happening. We read everything.

Ultimate Cards is published by Bitlitic LLC. Apple is not a party to, and has no responsibility for, support of this app.